Returns & Refund Policy

We want you to receive exactly what you ordered, in good condition. This Policy sets out when a return or refund is available, how to claim it, and how quickly we process it. It applies to every order placed on buyvorastores.online.

1. When you can return an item

You may raise a return or replacement claim within 7 days of delivery if:

• the item arrived damaged, crushed, torn or leaking;
• the wrong product, variety or pack size was delivered;
• an item listed on your invoice was missing from the parcel;
• the seed lot or plant is materially different from the product description on the listing;
• the product was expired or past its stated validity at the time of delivery.

2. What cannot be returned

Because we sell living and perishable agricultural goods, the following are not eligible:

• Seed packets that have been opened, part-used or sown, unless the claim is about a defect that could only be discovered on opening and is reported with photographic evidence.
• Live plants and saplings after 72 hours from delivery, since their condition depends entirely on watering, light and handling once received.
• Claims about germination rate, yield, plant survival or crop performance, which depend on soil, weather, sowing method and cultivation practice outside our control. This does not affect any warranty printed on the product label.
• Products damaged by misuse, incorrect storage, exposure to moisture or heat, or by pests after delivery.
• Items where the batch label or packaging has been removed and the lot can no longer be identified.
• Claims raised after the 7-day window has closed.

3. How to raise a claim

1. Go to Track order and open your order using the order number and the email address you used at checkout.
2. Submit a support request choosing "Damaged or incorrect item" or "Return request". You will receive a ticket ID.
3. Attach or email clear photographs of the outer packaging, the shipping label and the product itself to support@buyvorastores.online, quoting your ticket ID. For damage or missing-item claims, photographs are essential and should ideally be taken at the time of unboxing.
4. We acknowledge every claim within 1 working day and give a decision within 3 working days of receiving the evidence.

4. Return pickup and shipping costs

• Where the claim is our fault — damaged, wrong or missing item — we arrange free reverse pickup where the courier services your PIN code, or reimburse reasonable return postage against a receipt. You pay nothing.
• Where reverse pickup is not serviceable, we may ask you to dispose of a low-value item rather than return it, and settle the claim directly.
• Please keep the product in its original packaging with all labels intact until the claim is resolved.

5. Resolution options

Once a claim is approved, you may choose:

• Replacement — the same item is re-dispatched at no cost, subject to stock;
• Refund — the full amount paid for the affected item is refunded; or
• Store credit — if you prefer to apply the value to a future order.

6. Refund timelines

We initiate every approved refund within 7 working days of approving the claim. The time taken after that is controlled by your bank or card issuer. Once the payment gateway confirms the refund, we will share the reference number with you so you can trace it with your bank.

7. Cancelled and failed orders

• An order cancelled before dispatch is refunded in full, including any shipping or handling charge collected.
• If a payment is debited but the order does not confirm, banks normally auto-reverse the amount within 5 to 7 working days. If it has not reached you, email support@buyvorastores.online with the transaction reference and we will trace it with the gateway.
• Where we cancel a line because of a stock-out, that line is refunded in full without you having to ask.

8. Deductions

We do not levy restocking fees. The only amount ever withheld from a refund is the COD handling charge on an order the customer refuses at the door without a valid reason, and even then only where the courier has charged us for the failed delivery attempt.

9. Escalation

If you are not satisfied with the outcome of a claim, escalate it to grievance@buyvorastores.online quoting your ticket ID. See our Grievance Redressal Policy for the full escalation ladder and timelines. Nothing in this Policy limits your rights under the Consumer Protection Act, 2019.

Questions about this document? Write to support@buyvorastores.online or see our Contact page for postal and phone details.