Shipping & Delivery Policy
Who we are. https://buyvorastores.online ("the Website") is owned and operated by BUYVORA PRIVATE LIMITED, a company incorporated in India under the Companies Act, 2013, trading under the brand name "Buyvora".
Registered office: Unit No. A-203, 204, Kotia Nirman Commercial, Andheri, Mumbai, Maharashtra 400053, India
CIN: U62099MH2026PTC470105 · PAN: AAOCB6154B · GSTIN: 27ADWPO3971H1ZT
Udyam registration: UDYAM-MH-19-0430940
Email: support@buyvorastores.online · Phone: +91 00000 00000
Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
1. Where we ship
We ship to serviceable PIN codes across India through registered courier and logistics partners. We do not currently ship outside India. A small number of remote, restricted or non-serviceable PIN codes cannot be covered by our partners; if your address falls in one, we will contact you and refund the order in full.
2. Shipping charges
| Order type | Shipping / handling |
|---|---|
| Prepaid orders (UPI, card, net banking) | Free — no shipping charge on any prepaid order |
| Cash on Delivery | Flat ₹50 handling charge, shown at checkout before you pay |
Cash on Delivery is available on eligible PIN codes for orders up to ₹20,000. All charges are displayed in your order summary before you confirm. We never add a charge after checkout.
3. Dispatch timelines
- Orders are picked, quality-checked and packed within 1 to 3 working days of confirmation.
- Orders placed on a Sunday or public holiday are processed on the next working day.
- Live plants and saplings are dispatched early in the week wherever possible so they spend the least time in transit.
4. Delivery timelines
| Destination | Typical delivery after dispatch |
|---|---|
| Metro cities | 2 to 4 working days |
| Tier 2 and tier 3 cities | 3 to 6 working days |
| Rural, hilly and remote areas | 5 to 10 working days |
| North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar | 7 to 12 working days |
Overall, most orders reach customers within 3 to 8 working days of dispatch. These are good-faith estimates, not guarantees. Weather, festival-season volumes, strikes, local restrictions and courier backlogs can extend them.
5. Tracking your order
Order status is available any time from the Track order page using your order number and the email address you used at checkout. Where the courier provides an air waybill number, we add it to your order record and share it by email.
6. Packaging
- Seeds are supplied in sealed, labelled packs showing variety, lot, pack size and applicable statutory declarations.
- Live plants are packed with root-ball protection and ventilated outer cartons to survive transit.
- Please open the parcel carefully and retain the packaging until you have checked the contents.
7. Delivery attempts and failures
- Couriers normally make up to three delivery attempts. Please keep the mobile number given at checkout reachable.
- If all attempts fail, the parcel returns to us. For prepaid orders we refund in full once the parcel is received back at our facility.
- For COD orders refused at the door without a valid reason, we may recover the courier's failed-delivery charge before accepting a future COD order from the same address.
- Incorrect or incomplete addresses are the most common cause of failed delivery — please check your address carefully before confirming.
8. Damaged or tampered parcels
If a parcel arrives visibly damaged, crushed, wet or with a broken seal, please refuse delivery where you can, or photograph it before opening. Report it through Track order within 48 hours of delivery. Photographs of the outer box, the shipping label and the contents let us settle the claim immediately.
9. Lost shipments
If tracking shows no movement for 7 consecutive working days, raise a support ticket. We will open an investigation with the courier. If the shipment is confirmed lost, we re-dispatch the order free of charge or refund it in full — your choice.
10. Title and risk
Title and risk in the goods pass to you on delivery to the address given at checkout, or to any person at that address who accepts the parcel on your behalf.
11. Contact
Delivery questions: support@buyvorastores.online · +91 00000 00000 · Monday to Saturday, 10:00 AM to 7:00 PM IST
Questions about this document? Write to support@buyvorastores.online or see our Contact page for postal and phone details.